VirtuOz raises $11.4M for virtual agents that learn
VirtuOz, which creates virtual agents to help companies automate sales and support, has raised $11.4 million in a second round of venture funding.
A virtual agent is a chatbot that answers customers’ questions - basically, it’s a middle ground between visiting a static web page and getting a human agent on the line. There are other virtual agent providers out there (such as Jellyvision), but chief executive Alexandre Lebrun says the competing products just identify keywords in your questions and provide a canned response. VirtuOz agents, on the other hand, can analyze the concepts in your query, and learn over time. Therefore the result is a lot closer to real conversation.
You can read more information about the technology here, but it may be more useful to actually see a VirtuOz agent in action, for example at the Kleiner Perkins-backed textbook rental site Chegg.com. I spent a few minutes talking Nina, the site’s support agent, and while I wouldn’t say "she" passes the Turing test, Nina was able to answer almost all the questions I threw at her. And according to VirtuOz’s claims, she would have become more helpful as we continued chatting.
